Shipping policy

Thank you for shopping with the modest atelier. Here's everything you need to know about how we deliver your order.

Processing time

Orders are processed within [1–3] working days (Monday to Friday, excluding bank holidays). Orders placed after [2pm] or on weekends are processed the next working day.

UK delivery

We deliver across the UK using trusted carrier networks. The available delivery options, costs and estimated delivery times are shown at checkout before you pay, based on your address and order.

UK orders usually arrive within [2–5] working days after dispatch, depending on the delivery option you choose.

International delivery

We ship to Europe & Middle East. Delivery usually takes [5–10] working days after dispatch, depending on destination. Shipping costs are calculated at checkout.

Customs and import duties: Orders shipped outside the UK may be subject to import duties, taxes or customs fees charged by the destination country. These are the customer's responsibility and are not included in our prices or shipping costs. Customs processing can also cause delays that are outside our control.

Tracking your order

Once your order has been dispatched, you'll receive a confirmation email with tracking details. If you haven't received this within [3] working days of ordering, please check your spam folder or contact us.

Delivery address

Please double-check your address at checkout. If you spot a mistake, contact us as soon as possible at [email address]. We can update it if your order hasn't been dispatched yet. If an order is returned to us because of an incorrect address, we may charge to resend it.

Delays

Delivery times are estimates, and occasionally couriers experience delays, particularly during busy periods such as Ramadan, Eid and Christmas. We recommend ordering early for special occasions. If your order is significantly delayed, please get in touch and we'll help.

Lost or damaged parcels

If your parcel hasn't arrived within [5] working days of the estimated delivery date, or arrives damaged, please contact us at [email address] with your order number (and photos, if damaged). We'll investigate with the courier and arrange a replacement or full refund.

If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and around your property, then contact us within [7] days so we can open a claim with the courier.